Order and purchase
All orders are subject to availability and the products in your cart are available to other simultaneous buyers until you complete the purchase.
Your order is completed when you are on the cart page. In the basket you see in detail all the products you have chosen. You can remove any of the products simply by clicking on the "REMOVE" option or change the quantities with the relevant arrows and then select "RENEW BASKET". In case you have a coupon code, enter it in the relevant box and click "COUPON APPLICATION". If you are sure about your order, select "ADVANCE PAYMENT" after choosing a shipping method to be informed about shipping costs and the total amount of the order. On the next page entitled "Purchase Completion", fill in the necessary information in the form that appears entitled "BILLING DETAILS". If the billing information is different from the "SHIPPING DETAILS", click on the relevant option and fill in the information you want the product to be sent. The above information is necessary even if you then choose to pick up your order from the store.
Below you will be asked to select the shipping method in the window entitled "Your order".
- Collection from the store (during opening hours).
- Shipping by Courier: 4.50 € euros (1-10 working days),
- Free shipping: this option appears only if your order is over € 60.00 (1-10 working days).
Then choose the payment method.
If you have selected "Pick up from the store" you are given the following options:
- PAYMENT AT THE STORE (in this case, you must pick up your order within 3 working days, otherwise your order will be canceled)
- CREDIT / DEBIT CARD (you will be transferred to the secure environment of the Alpha Bank Payments page where you will be asked for your card details)
If you have selected "Courier Shipping" you are given the following options:
- CREDIT / DEBIT CARD (you will be transferred to the secure environment of the Viva Payments page where you will be asked for your card details)
COD (COD) (in this option there is a charge of 2.50 € extra).
Upon completion of your purchase, you will receive an informative e-mail stating the details of your order.
We reserve the right to cancel the purchase in case:
- we do not receive payment approval
- we can not deliver to the area where you live
- one or more products had an incorrect price due to a typographical error.
In case you want to cancel your order, you must inform us within one (1) hour of its registration and we will inform you via e-mail or phone about when the money will be deposited in your card or account in case you choose one of the above payment methods. In case you have chosen a different payment method, we will only inform you about the completion of the cancellation of your order.
In case you choose to pick up your order from the store, you are obliged to pick up your order within 3 days. The company reserves the right to check your information and not to serve you in the future in case of repeated cancellation more than twice.
In case you choose to pick up your order by cash on delivery, you have an obligation to pick up your order, otherwise it will be canceled. The company reserves the right to check your information and not to serve you in the future in case of repeated cancellation more than twice.
Payments with any type of debit and credit card are made through Alpha Bank Payments without the need to create additional accounts and with direct payments, through a simple redirect, in a 100% secure and easy to use environment.
Alpha Bank Payments is a Payment Institution licensed by the Bank of Greece. The same basic principles of confidentiality and confidentiality that govern banking apply equally to Alpha Bank. Alpha Bank is certified PCI Data Security Standard (PCI DSS), and implements the required security policy which is evaluated by continuous audits by a certified auditor. The EV SSL-128bit encryption protocol is used to ensure the confidentiality of data transfer. Access to Alpha Bank's systems is controlled by state-of-the-art firewalls and malware detection systems (Intrusion Detection and Denial of Service Protection Systems).